Frequently asked questions

Camping

Where is the camp site located?

The Couleur Café camp site is located around the Roi Baudoin stadium. The main entrance lies on Avenue Impératrice Charlotte, right in front of metro stop Heysel. More info on our camp site here.

When does the camping open up?

Our camping opens up on Friday the 24^th of June at 9.30 AM and closes on Monday June 27th at noon.

General

What are the opening hours of Couleur Café?

Friday the 24th of June we open up at 4PM and close down at 2AM.
Saturday the 25th of June doors open at 3PM and close at 2AM.
Sunday the 26th of June we also open at 3PM and end the party at 2AM.

What can I bring onto the festival site?

Beverages: each visitor is allowed to bring 1 plastic bottle of water or drinking bottle filled with water. These can be refilled free of charge in the sanitary zones. Glass bottles, cans, soft drinks and alcoholic beverages are NOT allowed.

Food: bringing your own food is NOT allowed, unless you have to a specific diet on doctor's prescription. In that case, we request proof of this.

Drugs: it is strictly forbidden to take, consume or sell drugs of any kind on and around the festival grounds and campsite. Prescription drugs are allowed if the visitor can prove this by bringing a doctor’s order.

Other: chairs, umbrellas and similar objects are NOT allowed on the festival grounds. Unless the visitor in question needs these for compelling medical reasons. We strongly advise against backpacks because they will be thoroughly checked at the entrance and can therefore cause long queues. However, they are not forbidden.

Where can I retrieve lost and found objects?

During the festival, lost and found objects will be deposited at the Info Stand, where local police will regularly drop by to collect all identifiable objects such as wallets, ID, debit and credit cards, passports, mobile phones and smartphones. They will contact the owners if possible. You can also contact the local police yourself on 0032 2 279 88 60.

All unidentifiable items such as keys, clothes and bags will remain at the information stand during the festival. They will be available from Tuesday 28 June at the lost and found office of the City of Brussels (Rue du Frontispice 55, 1000 Brussels, 02 274 16 90).

Opening hours
Monday: 8:30 - 12:00
Tuesday : 8:30 - 12:00
Wednesday : 08:30–12:00, 12:30–15:30
Thursday : 08:30–12:00
Friday : 08:30–12:00
Saturday : closed
Sunday : closed

Are kids welcome at Couleur Café?

Ofcourse they are! What’s even more: children up to and including 10 years of age enter for free (under the supervision of a paying adult). Children get a special badge with a contact person at the info stand.

Hearing protection headphones are also available at the info stand. All lost children are taken to the Red Cross stand.

Please note that there is no childcare at the festival site and we strongly recommend leaving the children's coach at home.

Can I take pictures or film at Couleur Café?

Professional sound, filming and photographic equipment are not allowed. Small, simple devices without a detachable lens and smartphones will be tolerated. Selfie sticks and other accessories are not allowed.

Press accreditations can be requested via press@couleurcafe.org.

Who can I contact to have my food stand or artisan shop at Couleur Café?

Do you want your restaurant or foodtruck on Couleur Café, or you'd like to propose a stand or shop on our Souk market? Fill out this form.

Is it allowed to distribute flyers or hang up posters on and around the festival grounds?

No, it is strictly forbidden to distribute flyers on and around the festival site. Those who would like to display posters, can buy advertising space by contacting press@couleurcafe.org.

Are there lockers at my disposal?

Unfortunately, there aren't, so we stronlgy advise everyone to only breng stuff you'll really need.

Why would I buy my drinks with the Payconiq by Bancontact app?

The question is really, why WOULDN’T you pay with the app? You don’t need to go and buy drink tickets. Just get out your smartphone and use it to pay for your vouchers by simply scanning a QR code. So, all you need for a successful festival is your smartphone and the Payconiq by Bancontact app. Installing the payment app is a piece of cake and can be done here.

Mobility

Where is Couleur Café located and how do I get there?

Our festival entrance is located right beneath the Atomium (Atomium Square 1, 1020 Brussels).

We invest heavily in public transportation. Thanks to the MIVB-STIB, you can travel freely to and from Couleur Café by tram, metro or bus from Friday the 24th of June till Monday June 27th. NMBS-SNCB offers a special ticket for a return train ride at half price from any railway station in Belgium, also from Friday June 24th up to and including Monday June 27th.

For both offers, you receive special codes upon buying a festival ticket.

We also provide a large bicycle parking (right next to the Atomium) for everyone who wants to come by bike. Those who still want to come by car can try to find a parking spot in the neighboring streets or reserve a parking space on our own private car parking.

More info on our mobility page.

Is Couleur Café accessible for people with a disability?

It sure is! Read all about it here.

What are the parking options?

We strongly advise everyone not to come by car, for ecological and practical reasons; long traffic jams can occur around the festival grounds. For those who have no other choice and wish to come by car, these are the options:

P1: This parking is located on the Atomium Avenue and is only granted to crew and certain VIPs. If you didn’t receive access for this parking, you cannot purchase it either. If you have been granted access, you’ll find all necessary info on your parking voucher.

P2: This parking is located on the Madrid Avenue. You can obtain a parking spot for this parking via our ticket page. You’ll find all necessary info on your parking voucher.

ATTENTION: your parking voucher is only valid until 8:00 AM of the following day. For example, if you have a parking ticket for Sunday 26 June, you must leave the parking before Monday morning 27th of June, 8AM. We therefore strongly advise people with a Camping ticket not to use this parking. It is also strictly forbidden to spend the night on this parking.

Car parks B, T, M and E are operated by Brussels Expo and are accessible depending on the events. You pay €10 per 24 hours, but we cannot guarantee that there will be a spot left during Couleur Café 2021. More info here.

Tickets

Can I buy a separate camping ticket?

No, the only way to stay on our camping is to buy a Combi + Camping ticket.

Can I stay 1 or 2 nights on the camping?

Due to limited capacity, we offer the camping solely to people who are coming to Couleur Café for 3 days. It is therefore impossible to by a day ticket with camping. You can of course always buy a Combi + Camping ticket and leave early of arrive late, but you will pay full price.

When does the camping open up?

Our camping opens up on Friday the 25^th of June at 9.30AM and closes on Monday June 28th at noon.

Can I buy a day or combi ticket from the on-site box office?

Yes, as long as the festival isn’t sold out.

Does my name have to appear on my festival ticket?

No, the name of the person who bought the ticket will be printed on this ticket. If the ticket has been purchased regularly, you may not experience any problems.

Make sure that the general condition of the ticket is good, when the original buyer does not go inside with you. Print your ticket on white paper and make sure the back side is blank. A duplicate can only be handed over to the original purchaser in case of any problems.

Caution! Do not buy tickets on the streets.

Does my ticket have to be printed out?

No, you can also show your ticket on your smartphone. Do make sure to set your screen to full brightness to ensure a quick handling.

I can’t make it to Couleur Café due to circumstances beyond my control. Can I get a refund?

Regrettably, no. Tickets are not refunded. You can however resell your ticket through our official partner TicketSwap.

What is TicketSwap?

Can I resell my ticket?

Yes, you can use our reliable and secure partner TicketSwap.

There are other auction sites that resell second-hand tickets, but their reliability cannot be guaranteed. We strongly advise against this and recommend working exclusively with TicketSwap.

In case of problems (tickets that were resold more than once, counterfeit tickets...) it’s your name on the ticket and you may be subject to criminal prosecution. There is a legal framework that governs the resale of tickets. The Belgian law of 30 July 2013 concerning the sale of tickets to events states that:

The occasional resale of tickets is allowed if the sale price is not higher than the definitive price printed on the ticket.
Non-occasional or regular reselling of tickets or making platforms available where non-occasional resale can take place or where the price can exceed the maximum permitted price is prohibited. The sale of free tickets, invitations, sponsor tickets or special offers of tickets before the official sale date is prohibited. Victims of the above-mentioned practices can reclaim from the reseller the excess amount paid.
There is a lively trade in festival tickets on parallel markets. Contrary to tickets purchased via the official ticket channels Ticketmaster.be and Festicket.com, the validity of tickets purchased on the black market is not guaranteed. All too often we find that counterfeit tickets are offered on the black market. In other words, tickets purchased in this manner may be blacklisted and as a result access will be refused.

More info at www.ilovemyticket.be the website of FPS Economy.

I had a ticket for Couleur Café 2020 or 2021. What are my options?

All info here.

Frequently asked questions

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